Feature

WhatsApp AI Agents

Assist your team with AI where it helps most.

Overview

What this feature is

Configure knowledge-aware assistants that draft replies, answer routine questions, and escalate to humans with clear handoff rules.

Workflow

One focused workspace per feature — open it, configure what it needs, then run and measure.

Use the sidebar to enter the dedicated feature area — not a mixed dashboard of unrelated tools.

Connect WhatsApp assets and settings that this feature depends on, with clear readiness guidance.

Complete the primary action, then review outcomes in analytics, inbox, or operations views.

FAQ

Does AI replace human agents?

No. Assistants draft and answer routine questions; your team sets escalation rules and reviews sensitive replies.

What safety tooling exists?

The workspace logs safety events, applies caps, and supports lightweight reply sampling — not a full third-party model evaluation suite.

Examples

Teams typically use this capability for:

Create your workspace, connect your WhatsApp Business number, and turn on this capability with guided setup in the product.