FAQ

Frequently asked questions

What this CRM does, what Meta still owns, and where to find policy pages.

FAQ

Product and setup

Is this a WhatsApp client on my phone?

No. It is a team workspace connected to the WhatsApp Business Platform (Cloud API). Agents use the web inbox, not personal WhatsApp apps, for customer threads.

Do I need my own Meta Business assets?

Yes for production. You connect a WhatsApp Business Account and phone number through Meta flows supported in workspace settings.

Can I edit these public pages?

You can update navigation and product pages from platform settings without a code deploy.

Where are privacy and terms?

Published at /privacy-policy and /terms on this site. Security practices for operators are summarized on /security.

What integrations ship today?

See /integrations for Shopify, WooCommerce webhooks, HubSpot, Salesforce, and signed automation webhooks — each requires workspace setup and feature flags.

Does the CRM guarantee message delivery?

No. Delivery depends on Meta, recipient devices, template approval, and list quality. The workspace surfaces delivery and failure signals; it does not control the WhatsApp network.

Ready to put this to work?

Still evaluating? Browse products, then create a workspace when you are ready to connect WhatsApp.

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