Pick a trigger
Start from tags, inbound messages, campaign outcomes, or integration events where enabled.
Feature
Trigger the right message at the right moment.
Overview
Connect events, tags, and journeys so follow-ups happen without manual chasing while staying within WhatsApp messaging rules.
Problem
Agents re-send reminders, forget tag conditions, and miss delayed steps when volume spikes — while marketing and support use different tools for the same customer.
The automation canvas centralizes triggers, branches, template sends, and inbox handoff so journeys stay consistent and auditable.
Workflow
Design on a visual canvas, activate when ready, and let the worker handle delayed steps.
FAQ
No. Template sends and timed branches enqueue background jobs. Production deployments should run the queue worker continuously.
No. Marketing and many utility outbound paths still require approved templates and valid audience consent.
Examples
Teams typically use this capability for:
Create your workspace, connect your WhatsApp Business number, and turn on this capability with guided setup in the product.