Open the workspace
Use the sidebar to enter the dedicated feature area — not a mixed dashboard of unrelated tools.
Feature
Collect structured data inside WhatsApp.
Overview
Use Meta-hosted flows and forms for lead capture, feedback, bookings, and operational intakes without forcing customers off-chat.
Workflow
One focused workspace per feature — open it, configure what it needs, then run and measure.
FAQ
WhatsApp Flows are Meta-hosted experiences launched from chat. You design and publish Flow assets, then map submissions into CRM contacts and automations.
A connected WABA, at least one published Flow, HTTPS webhook delivery, and a running worker for downstream automation — same live verification bar as other Meta messaging features.
Examples
Teams typically use this capability for:
Create your workspace, connect your WhatsApp Business number, and turn on this capability with guided setup in the product.