Growth Desk

Resource

Getting started

Connect WhatsApp Business, verify webhooks, and invite agents before your first template send.

Overview

Guide overview

This CRM separates public product pages from the signed-in workspace. Getting started means creating a company workspace, completing Meta embedded signup or coexistence for your Business number, confirming HTTPS webhook delivery, and keeping background workers running for campaigns and automations.

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Steps

First-week setup

Order may vary by Meta review status and hosting environment.

Create a workspace

Sign up, verify email, and create your company tenant — billing and entitlements apply per plan.

Connect WhatsApp

Run embedded signup or coexistence from Settings → WhatsApp. Fix readiness blockers shown in-product before expecting live traffic.

Verify webhooks and workers

Meta must reach your HTTPS app URL. Queue workers process delayed automations and campaign jobs in production.

Import contacts and templates

Sync or upload opted-in contacts, then pull approved templates from your WABA before broadcasting.

Invite agents

Add teammates to the shared inbox with roles that match how they will operate campaigns and chat.

Checklist

Production readiness

These items are easy to skip but block real customer traffic:

  • Public APP_URL uses HTTPS and matches Meta webhook configuration
  • Background worker process is running for automations and scheduled sends
  • At least one approved template exists for outbound marketing or utility messages
  • Suppression and opt-out handling is understood before the first broadcast

FAQ

Common questions

Can I explore the product without connecting WhatsApp?

Yes. Public pages describe capabilities. Live inbox, campaigns, and automations require a connected Business number and signed-in workspace.

Does sandbox mode replace Meta setup?

No. Sandbox or demo modes may limit external delivery. Production traffic requires Meta-verified WABA configuration on your deployment.

Ready to put this to work?

Create a workspace when you are ready to connect WhatsApp and run these workflows in the live CRM.

Create workspace