Visual automation for tags and events
Visual automation for tags and events
Product
Chatbots, WhatsApp Flows, and event-driven journeys that hand off to humans cleanly.
Overview
Chatbots, WhatsApp Flows, and event-driven journeys that hand off to humans cleanly.
Each capability below has its own feature page — explore without signing in, then connect WhatsApp when you are ready to operate.
Problem
Teams copy the same reminder messages, forget tag-based routing, and lose bot context when a human takes over — especially after hours or during campaign spikes.
Automation Builder wires triggers, delays, templates, chatbot branches, and WhatsApp Flows so structured capture and follow-ups run reliably — with explicit handoff into the shared inbox.
Benefits
Visual automation for tags and events
Native Flows for structured capture
Human handoff with full context
Features
Deep-dive pages for every major module in this product line.
How it works
Design journeys in the automation workspace, then let the worker execute delayed and template steps.
FAQ
No. You build journeys in your workspace with triggers, conditions, and actions. It is CRM-owned graph UX — not a clone of every third-party template marketplace.
WhatsApp Flows require a connected WABA, published Flow assets, and live webhook delivery on your HTTPS app URL. Code readiness is not the same as Meta-verified production traffic.
Outbound marketing still follows WhatsApp template rules. Automations use approved templates and session windows where applicable — not arbitrary promotional free text.
Use cases
Common starting points for this product line:
Create a workspace to design bots, publish Flows, and wire event automations beside your inbox.