Guided replies
Branch on customer answers instead of forcing a single static script.
Feature
Automate the first mile of every conversation.
Overview
Design guided flows that capture intent, qualify leads, and hand off to humans cleanly when the conversation needs a person.
Capabilities
Branch on customer answers instead of forcing a single static script.
Apply tags or route to queues before a human ever opens the thread.
Examples
Teams typically use this capability for:
Create your workspace, connect your WhatsApp Business number, and turn on this capability with guided setup in the product.