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Feature

WhatsApp Calling

Connect voice conversations with your WhatsApp CRM timeline.

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Overview

What this feature is

Place and manage calling workflows alongside chat history so teams never lose context.

  • Open calling tools from the same workspace as inbox and contacts
  • Keep conversation context visible before and after calls
  • Use calling where Meta eligibility and number setup allow

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FAQ

Calling availability

Is WhatsApp Calling available on every account?

No. Voice calling depends on Meta eligibility, number type, and regional support. The workspace exposes calling tools when your setup allows — not as a guaranteed day-one feature.

Does calling replace the shared inbox?

No. Calling adds voice context to the same customer timeline as chat. Agents still manage live conversations primarily through the 1:1 inbox.

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Examples

Business use cases

Teams typically use this capability for:

  • Support follow-ups
  • Sales qualification
  • Appointment confirmation

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Explore

Part of a product suite

Calling sits alongside shared inbox and AI assist in the WhatsApp CRM product line.

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Ready to put this to work?

Create your workspace, connect your WhatsApp Business number, and turn on this capability with guided setup in the product.

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