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Feature

Commerce & Payments

Sell and collect inside WhatsApp workflows.

Use Commerce & PaymentsBrowse features

Overview

What this feature is

Manage catalogs, commerce operations, and payment-oriented journeys from the Commerce workspace while respecting Meta commerce eligibility.

  • Operate commerce tooling beside inbox and campaigns
  • Support catalog and payment workflows where enabled for the account
  • Keep order and support conversations in one customer timeline

Use Commerce & Payments

Benefits

Operational benefits

Catalog operations

Manage catalog-oriented workflows from the Commerce workspace when Meta commerce features are enabled.

Same inbox for support

Order questions stay on the customer timeline beside campaigns and automations.

Connector-aware

Shopify and WooCommerce events can feed automations when integration flags are on — not every storefront connects on day one.

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FAQ

Common questions

Is WhatsApp Pay available everywhere?

Payment and checkout experiences depend on Meta regional support and account eligibility. Plan for catalog and support workflows even when in-chat payments are limited.

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Examples

Business use cases

Teams typically use this capability for:

  • Product discovery
  • Payment reminders
  • Order support

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Explore

Part of a product suite

See how this feature fits alongside related modules in the same product line.

View product suite

Ready to put this to work?

Create your workspace, connect your WhatsApp Business number, and turn on this capability with guided setup in the product.

Create workspace